SoundLatencyTest.com is run by Jackson Cooper. All questions, corrections, and data requests are handled personally by Jackson — there is no support team or ticketing system.
Email: contact@soundlatencytest.com
Response Times
| Type of Request | Response Time |
|---|---|
| Technical issues | 24–48 hours |
| Content corrections | 48–72 hours |
| Privacy and data requests | 7 business days |
| GDPR requests | 30 days |
| CCPA requests | 45 days |
| General questions | 48–72 hours |
What to Contact Us About
Technical issues If the Sound Latency Test fails to start, produces an unexpected result, or behaves differently from what is described on the site, contact Jackson with your browser name and version, operating system, audio hardware type, and a description of what you are seeing.
Content corrections If you find a technical error — an incorrect formula, a misattributed API property, an outdated browser behaviour, or an inaccurate latency figure — use the subject line “Content Correction” and include the specific page URL and the error. All corrections are reviewed personally and treated as a priority.
Privacy and data requests For GDPR requests, use the subject line “GDPR Data Request.” For CCPA requests, use the subject line “CCPA Privacy Request.” For general privacy questions, use “Privacy Request.” Full details of your rights are documented on the GDPR and CCPA page.
General questions For any other question about the site, its tools, or its content, email Jackson directly at contact@soundlatencytest.com.
Before You Contact Us
Many questions are already answered on the site. Check these pages first:
- FAQ — result interpretation, accuracy figures, browser differences, and DAW latency questions
- Troubleshooting — failed tests, unexpectedly high results, zero results, and run-to-run variation
- How It Works — full technical documentation of the measurement pipeline
What We Do Not Respond To
- Link exchange or guest post requests
- Automated or bulk submissions of any kind
- Requests for professional audio engineering services, studio commissioning, or certified latency measurement — SoundLatencyTest.com is an educational resource and does not offer professional services
SoundLatencyTest.com is operated by Jackson Cooper. Last updated: June 2026.